Bettercoal Grievance Mechanism

The Bettercoal Programme has a clear Grievance Mechanism, outlined in the document below.

Bettercoal Grievance Mechanism (English PDF)
MECANISMO DE RECLAMOS DE BETTERCOAL (Español PDF)

If you want to submit a grievance, please refer to the Grievance Mechanism for full details on the scope of grievances, eligibility criteria, and the grievance process - including how to submit a grievance, what information is required, and how grievances are handled.

Grievances and appeals may be submitted via the form below or in writing to info@bettercoal.org or to:

Bettercoal Programme
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom

If you have any questions, feel free to contact us at info@bettercoal.org

Grievance Submission Form

Parties filing a formal grievance are asked to provide the following information. Grievances may be submitted in the local language of the complainant. Where possible, grievances and associated evidence submitted in English is preferred.

First Name

Last Name

Organisation

Basic information about the respondent/respondent's organisation (or "Independent", if none)

Details about the grievance

Details about the grievance (including details of all relevant stakeholders and a detailed summary of the issues)

Evidence to support the grievance

Please reference any documents submitted with this form. If you intend to submit more evidence than what you have uploaded in this form, please also indicate that here.

Indicate whether and in what form the issues have been raised directly with the organisation or person subject to the complaint prior to lodging the grievance and what response was provided

Expected outcomes, including alternative outcome options to assist with reaching a resolution of the grievance. If all other information is provided, Bettercoal may accept the grievance and work with the complainant on this point

Anonymity: It is essential that complainants be protected from retaliation of any kind. The Bettercoal Grievance Mechanism aims to ensure that complainants can access and participate in the process without fear of reprisals. Details on how to submit an anonymous grievance can be found on pg.4-5 of the Bettercoal Grievance Mechanism.

Bettercoal Grievance Mechanism

Bettercoal Grievance Mechanism (English PDF) MECANISMO DE RECLAMOS DE BETTERCOAL (Español PDF)

Bettercoal Grievance Mechanism (English PDF)
MECANISMO DE RECLAMOS DE BETTERCOAL (Español PDF)